Homeowners Rebates

Frequently Asked Questions:

• What is a heat pump?
  The heat pump is an air conditioner that reverses the process of removing heat from the inside of the house in summer to absorbing the heat from... The heat pump is an air conditioner that reverses the process of removing heat from the inside of the house in summer to absorbing the heat from outside air and moving it inside in winter. It is effective by itself down to temperatures around 25 to 30 degrees Fahrenheit. At that point, either a gas furnace or an air handler with supplemental electric heat will kick in and help heat your home. The Auxiliary Heat light on your thermostat will light. The heat pump will continue to operate along with the electric auxiliary heat. It will shut off when a gas furnace is energized. Emergency heat is a manual override option in the event your heat pump needs service.
  
  view full answer



• Is a heat pump the right choice for my home?
  The heat pump is effective in many areas of BC. In all electric applications, the heat pump may consume less energy than an electric furnace... The heat pump is effective in many areas of BC. In all electric applications, the heat pump may consume less energy than an electric furnace or air handler using resistance heat. Why? Because it can deliver the same amount of BTUs as electric heaters using less electrical input than the electric heat. In moderate climates the savings that natural gas yields may not be as advantageous as in colder climates, since there is less frequent use of the furnace in milder climates. Of course, the heat pump can be matched with a gas furnace where preferred. The heat pump can operate in the milder temperatures when the gas furnace may tend to short-cycle.
  
  To determine which system would serve your specific needs best, book your free in-home consultation.
  
  view full answer



• What is the purpose of auxiliary heat?
  Under normal operating conditions, the auxiliary heat is brought on automatically by the thermostat when the indoor... Under normal operating conditions, the auxiliary heat is brought on automatically by the thermostat when the indoor temperature drops during heat pump operation. There are also times during cold, wet weather when the outdoor coil may ice up and your heat pump will go into a defrost cycle. This is nothing more than reversing the process back to cooling mode. Cooling mode makes the outdoor coil hot and melts any ice. The defrost cycle should only last a few minutes and then return to heating mode. During the defrost cycle, your comfort system is in cooling mode and the supply air is cool. To offset this cool air, the auxiliary heat will be energized during defrost. A mist or fog may be visible from the outdoor unit during defrost.
  
  view full answer

Heat Pumps

TRANE XLi HEAT PUMPS: THE ULTIMATE IN YEAR-ROUND COMFORT

Providing year-round performance for total home comfort, heat pumps are a great solution for your home comfort system. That's because they work to provide both heating and cooling. Whether it's the hottest day of the summer, or the coldest day of winter, Trane heat pumps work day in and day out to keep your family in premium comfort.

TRANE EARTHWISE HYBRID SYSTEM

A hybrid system is one that's capable of heating your home using either electricity or fossil fuels. A Trane Earthwise Hybrid system combines an XLi electric heat pump with a variable speed gas or oil furnace for ultimate efficiency.

With the flexibility of two fuels, the system can actually optimize your energy use by switching back and forth to whichever source is most efficient for your comfort.

Model	XL20i	XL16i	XL15i
SEER (Cooling Efficiency)	up to 19.00	up to 17.0	up to 16.00
HSPF (Heating Efficiency)	up to 9.0	up to 9.2	up to 9.0
Energy Star	Yes	Yes	Yes
Nominal Sound Level	74	74	74
Two-Stage Operation	Two-Compressors	One Compressor-Staged	Single Stage
Registered* Limited Warranty	12-Year Compressor, 10-Year coil, 10-Year functional parts	12-Year Compressor, 10-Year coil, 10-Year functional parts	12-Year Compressor, 10-Year coil, 10-Year functional parts
Warranty (Extended)	Optional Available	Optional Available	Optional Available
ComfortLink II capability	Yes	Yes